Services
Your Partner, From Concept to Full-Scale Industrialization
Application
Development
From idea to scaling production, engineer your parts for Robotic Advanced Manufacturing and get them produced on demand.
Training
& Workshops
We share our expertise through dedicated resources and hands-on programs, tailored to every role and experience level.
After-Sales
Support
Reach out to our engineers to answer your questions and resolve any issue. Access your Portal to get the support you need.
Material and Process Qualification
Identify the most suitable materials and process, including post-processing, for your specific requirements.
A Strategic Partnership at Every Stage: Find the Support You Need
Application Development
From idea to scaling production, we help identify and engineer your parts for Robotic Advanced Manufacturing. Our team works through a structured screening and development process, assessing feasibility, volumes, and economic viability, so every application is validated before you commit to production.
- Application Framework: We assess geometries, certifications, production volumes, and total cost of ownership to confirm your application is the right fit for Robotic Advanced Manufacturing.
- Design & Engineering: Requirements, roadmap, detailed design, FEA simulation, and prototyping. We engineer your parts around your production goals and your existing constraints.
- Industrial Validation: From proof of concept to first units and full-scale production, Caracol and its global Manufacturing Partner network produce your parts, with materials and process experts on hand to meet your industrial requirements.
Training & Workshops
Structured training programs and hands-on workshops build the expertise your team needs, from first installation to advanced, independent operation. Programs are tailored to different roles and experience levels, so designers, engineers, and operators all get what they need to work confidently with Robotic Advanced Manufacturing.
- Hardware & Software: Comprehensive training on operating Heron AM, Vipra AM, and the Eidos software suite, included with every platform purchase.
- Design & Engineering: Hands-on training in how to designing and engineer parts for Robotic Advanced Manufacturing, from CAD fundamentals to advanced slicing and toolpath planning.
- Material & Process: Workshops on using and optimizing process parameters across polymers, composites, and metals, for consistent, repeatable production.
After-Sales Support
Reliability is standard, not an option. Installation is only the beginning. Dedicated support keeps your manufacturing running at full capacity, with service packages that scale from standard warranty to fully managed continuity programs. Every customer gets access to a private Partner Portal, your direct line to diagnostics, updates, and support.
- Dedicated Support Team: Expert engineers and technicians ready to assist with remote diagnostics or on-site interventions, whenever you need them.
- Continuous Optimization: Stay up to date with software and hardware improvements as they become available, keeping your platform aligned with the latest advances.
- Global Reach: No matter where your facility is located, our support team keeps your production running.
Materials and Process
Performance comes from the synergy between material chemistry and process control. Caracol supplies a portfolio of qualified polymers and metals directly, and can qualify custom materials and production standards to match your supply chain and application requirements.
- Qualified Material Sourcing: Access high-performance polymers and metal alloys, sourced from leading material providers and qualified specifically for Caracol platforms.
- Process Validation: We test, define, and lock the optimal printing parameters (speed, temperature, layer height) so every production run delivers the same repeatability and part quality.
- Bespoke & Circular Solutions: Custom thermoplastic pellets and metal wires, including recycled and bio-based grades, are tested and validated against your mechanical, thermal, or aesthetic requirements.
